Shipping & Returns

Which payment methods do you accept on line?

Payment can be made by Mastercard, Visa, American Express and PayPal.

Is it safe to use my credit card on your web site?

Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. 

How long does it take to process an order?

We aim to ship all orders within 24 hours.  

What are my delivery options?

Please see shipping methods during checkout for full details of delivery rates and services.

Can I ship an order outside the UK?

We’re sorry but we currently only deliver to the UK.

Returns

We want you to be completely happy with your purchase. If you have any problems with your order, please contact customer service at info@primrosehillcandles.com

Make sure to pack the item(s) securely in the original product packaging, if possible. 

We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.